A burst supply line, an overflowing tub, or a storm surge under the back door doesn't wait for business hours, and neither do we. Our Los Gatos-based teams arrive with truck-mount extractors, moisture meters, and drying gear staged and ready to go.
Hirex Water Damage started because homeowners in Los Gatos, CA kept telling us the same story: a national hotline picked up, put them on hold, and then subcontracted the job out to whoever was cheapest and closest. Every technician on our Los Gatos roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Our senior technicians are IICRC-certified and have worked everything from a clean supply-line break to a full sewage backup, so Structural Drying in Los Gatos isn't a side service we tacked on β it's the reason the company exists. We're fully insured and licensed to work anywhere in Los Gatos, CA, so you're protected from the moment our truck pulls into the driveway.
We keep a stocked warehouse inside Los Gatos, CA so equipment never has to be trucked in from another region, which is the difference between a 45-minute arrival and a next-day one.
Talk to a Los Gatos property manager who's lived through an overnight pipe failure and they'll tell you exactly why a crew that arrives already equipped matters β every extra minute is more water in the framing. That's the gap Hirex Water Damage was built to close, one Los Gatos call at a time.
Water damage doesn't always look dramatic at first β some of the costliest Los Gatos jobs we've handled began as a small, easy-to-miss problem. Here's what tells us a property needs professional attention rather than a mop and a fan:
If you're nodding along to any of these, get ahead of it now rather than later β our Los Gatos dispatcher will give you an honest read on urgency, not a sales pitch.
From a single soaked bedroom to a commercial building with three flooded floors, our Los Gatos teams are equipped to scale up or down β nothing gets a cookie-cutter response.
We arrive with submersible pumps and truck-mount extractors that get standing water out of a Los Gatos property before it soaks deeper into the subfloor. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
For families in Los Gatos, this covers flood-cut drywall removal, subfloor evaluation, and packing out salvageable belongings for cleaning, with clear photo documentation at every stage for your insurance claim.
Multi-unit and commercial Los Gatos properties get their own project manager plus enough drying equipment to cover the real square footage, not a token setup β we know a flooded lobby or a leaking unit above tenants below has to move fast.
Category 3 blackwater calls for full PPE, antimicrobial treatment, and disposal of anything porous that touched the contamination β our Los Gatos crews are trained for exactly that protocol.
We apply antimicrobial treatment during every Los Gatos drying job specifically to head off mold before it starts, and we'll flag any area that needs deeper remediation.
We quote the job before equipment gets plugged in, so there's no surprise line item buried in the final invoice.
Our Los Gatos, CA warehouse keeps drying equipment close, which typically puts a Los Gatos tech at your door inside an hour.
We document everything with photos and moisture logs and work directly with your adjuster so you're not stuck translating restoration jargon.
If moisture readings aren't where they should be at the end of the job, we come back and keep drying at no extra charge.
A short call with our Los Gatos dispatcher tells us whether this is a one-room job or a multi-crew response before anyone drives out.
Our nearest available Los Gatos crew is dispatched immediately with truck-mount extraction gear on board.
Extraction happens immediately, followed by a moisture survey that tells us precisely where the drying equipment needs to go.
We re-check moisture levels daily until materials hit dry standard, then hand you full documentation for your records or your insurer.
We measure moisture with instruments, not guesswork, and we won't sign off on a Los Gatos job until those readings match the dry standard for the materials involved. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
We put that guarantee directly on the Los Gatos work order, not just in an ad. We try to send the original technician back for any follow-up so you're not re-explaining the job to someone new.
"Our water heater let go at midnight and a Hirex Water Damage tech was pulling water out of the hallway by 1am. Fast doesn't begin to cover it." β Danielle R.
"I didn't touch the claim paperwork once. They sent it straight to the adjuster with photos and moisture logs attached." β Marcus T.
"They showed me the daily moisture readings so I wasn't just trusting a stranger's word that the house was dry." β Priya S.
"They worked overnight so our restaurant wasn't closed longer than it had to be. That mattered a lot to us." β Aaron W.
"Sewage backup is not a fun call to make, but the crew treated it professionally and explained the whole containment process." β Lena G.
"What they quoted up front is what I paid. No hidden equipment fees." β Sam O.
Because our equipment is staged inside Los Gatos, CA, most Los Gatos calls see a technician on-site within 60 to 90 minutes of the initial call.
Upfront, written pricing is standard on every Los Gatos job, not an add-on option.
Around-the-clock coverage in Los Gatos includes extraction, drying, and Category 3 sewage response β nothing on that list waits for morning.
Direct adjuster communication is standard β we send photo and moisture documentation formatted for a Los Gatos insurance claim.
We take moisture meter readings on affected materials and compare them against the dry standard for that material type β a visual check alone isn't enough.
Blackwater and sewage response is a core part of what our Los Gatos team does, not a job we sub out.
Turn off the water supply if you can reach it safely, keep people and pets out of the flooded area, and don't run electrical devices near standing water.
Yes, we regularly respond to commercial and multi-unit losses in Los Gatos, including retail, restaurants, and office space.
Drying time varies with material and how quickly extraction started, but 3 to 5 days is typical for most Los Gatos jobs.
Quick extraction and drying in Los Gatos significantly lowers mold risk, since spores need sustained moisture over roughly a day or two to establish.
Yes, if moisture readings aren't at dry standard when we finish, or a callback shows lingering moisture within 30 days, we return at no extra charge.
Our Los Gatos coverage extends through the zip codes shown here and into nearby Los Gatos, CA communities.
Los Gatos is our home base, and our reach extends across Los Gatos, CA through a network of staged equipment and on-call technicians. If your address falls inside or near Los Gatos, a Hirex Water Damage crew can typically respond the same day.
β Embedded service-area map for Los Gatos, Los Gatos, CAReach our Los Gatos line directly and get a technician on the way today.
Call +1-844-234-5373